Returns and Warranty
Warranty:
VISBOD offers 90 Days warranty period for any technical fault in smart watch if you faced incase. That includes software glitches, system corruption and product failure. Within 90 Days after purchasing if you faced any problem stated above, VISBOD will replace your product with new one within 7 working days.
Please note: Physical Damage of products will not be cover in warranty.
Returns:
Our return and exchange policy allows for a 3-day window, starting from the date of item delivery, during which you can request a return or exchange.
To qualify for a return, your item must be in its original packaging, unused, and have all original tags intact. A proof of purchase or receipt is required. To prevent fraudulent activity, we require a video recording of the unboxing process to be eligible for a return.
Your Return Request will be approved incase of:
- You received wrong product
- You received damaged product
- Product is not working properly
Note: Return is not acceptable in case of a change of mind.
To initiate a return, please contact us at support@visbod.com. If your request is approved, we will arrange a pickup of the item from your doorstep via a courier service. Once we receive the returned item, we will process your refund.
Refunds:
We will notify you once we have received and inspected the returned item, and inform you whether your refund request has been approved or not. In case of approval, your refund will be made via an Online Bank Transfer within 7 business days. For any questions related to returns, feel free to contact us. If you haven't received your refund within 10 business days after approval, please email us at support@visbod.com
Damaged Item:
In the event of damages or issues with your order, please examine it upon receipt and contact us immediately within 24 hours if you find any defects, damages or if you receive the wrong item. We will assess the situation and take corrective measures to ensure your satisfaction.
Note: We have a time limit of 3 working days for processing refund requests. This means that any refund request submitted after this period will not be accepted nor change of mind reason is acceptable.
Additionally, we require you to provide a video recording of the unboxing process when making a refund request. Please be aware that failure to provide this video will result in your refund request being declined.